Rental FAQ Support
This page answers common rental, delivery, and booking questions to help you navigate your event planning with ease.
Same-Day Pickup Policy
Please note that we do not offer same-night pickup or return of rental items. Our same day pickup or return of rental hours end at 8:00 PM. Our same day policy is only available for events that conclude before 8:00 PM.
Venue Pickup Requirements
If your venue requires all rental items to be removed on the same night as your event, you must notify us at the time of booking. If this requirement is not disclosed prior to booking, we will be unable to accommodate the request.
Delivery Fees
Delivery fees are not included in rental pricing and will be charged separately. Local delivery starts at $25.00. Deliveries exceeding 30 miles from our location will incur an additional mileage fee based on the distance traveled. The final delivery charge will be calculated at the time of booking and included in your rental quote.
Confirm With Your Venue
Please confirm your venue’s pickup policy before reserving your rental items, as pickup requirements cannot be changed after your booking has been confirmed.
Deposit & Payments
To protect your rental slot, we require a fixed down payment. Should plans change, we offer credit shifts with a 48 hour heads up, assuming availability. We fill rentals in the order they arrive. Finalize your balance once the items reach your door. An adult must be present for the handoff. Please remember that installation labor is not included unless scheduled before your event date.
Update Event Information
Securing your equipment requires a 25% administrative charge. This keeps your pieces reserved and is added to your total hire cost. All remaining balances are to be settled within the week leading up to your celebration. Kindly use our secure checkout system to finalize your booking and confirm that your items are locked in for the day.
Cancellation Terms & Info
We require a commitment fee to guarantee your inventory remains available. This amount cannot be returned if a cancellation occurs. Provided you offer two days notice, you may apply your credit toward a future date depending on our current stock. We collect the remaining invoice amount at the delivery site.